Frequently Asked Questions

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Support hours: Monday-Friday, 7am-3pm

Yes! We prioritize your pet's safety by using high-quality, non-toxic, and durable materials. All of our products are thoroughly tested to ensure they meet strict safety standards.

Yes, all our products come with a manufacturer's warranty. The duration and terms of the warranty vary by product and manufacturer. Additional extended warranty options may be available for purchase.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.